Refund policy

Brightmnds Refund and Return Policy

At Brightmnds, we are committed to enhancing your shopping experience. If you are not completely satisfied with your order, we offer a hassle-free return policy.

To initiate a return, please contact us at info@brightmnds.com. Our Customer Support team will contact you directly within 24-48 hours with next steps.

Return Eligibility

We will accept returns and exchanges of eligible items within 30 days of receiving it with a valid proof of purchase. Please note that the policy is subject to the conditions below: 

  1. Only items in as-new condition can be returned. Products with damages or any other modification will not be accepted. As-new condition is determined solely at Brightmnds judgment. Returns are accepted or rejected at Brightmind’s sole discretion. Please note that we request pictures of the item as a part of a return request. 

  2. A valid proof of purchase (e.g.,original paper or gift receipt, electronic receipt, order number) is required to issue refunds for eligible items. 

  3. No refund requests will be accepted before your items are delivered.

  4. Please note that custom or clearance items are non-returnable.

Damaged Items

If you receive an item that was damaged during shipment, please contact Our Customer Support team at  info@brightmnds.com within 48 hours of receiving the product. Please note that we require pictures detailing the damage to initiate a refund or exchange. 

Additional Information

  • Returns are refunded in the original payment form. Please allow 1 to 2 weeks for processing after items are received at our facility. Timing of refund may depend on the policies of your financial institution and method of payment

  • Original shipping and handling charges are non-refundable

  • Customers are responsible for retaining original packaging or supplying their own equivalent packaging for return

  • Customers are responsible for return shipping costs